The mystery calling supports your company in analyzing of your own service quality. Furthermore we collect prices of competitors and your own company under conditions of empirical research. We support you from the development of a suitable directing book, the recruitment and training of an appropriate call center, up to data analysis of the results in a
meaningful reporting tool.

As a longtime partner of international mystery calling agencies, we are familiar with the settlement of mystery calling projects and test calls, especially in the automotive industry.

The process of mystery calling involves methods of data collection during telephone contact with dealers. These callers ask under real conditions, for example for current market prices, or they test the service quality on a given observation catalog. Unlike a subjective opinion based survey, the assessment is based on objective criteria.
Through mystery calling you will gain valuable information on the pricing structure or the quality of telephone customer interfaces and the success in all stages of the telephone service process.