We support your company with different mystery shopping variants in the analysis of your own service quality. We support you from the development of an observation sheet, on the recruitment and training of suitable test purchaser, up to data analysis of the results in a
meaningful reporting.

Through mystery shopping with different variants, we assist your company in analyzing your service quality. You will have a reliable partner with us who offers the entire process on high quality and sound methods.
In a mystery shopping customer survey, we guide your company from designing the survey through data collection, up to analysis and derivation of figurs.

Furthermore we support your company in the implementation and analysis of mystery shopping product testing, to analyze new or existing products on their marketability.
The aim of the mystery shopping is to identify the weaknesses in your organization and possibilities of improvement of your offered products and services. We provide you with the actionable information, which will help you to comply with requirements (eg, service standards, appearance, product placement and advertising in retail behavior cashier operations).